Cancellation and Returns

Returns, refunds, cancellation and cooling off:

You the consumer has a cooling-off period of 7 working days in which to cancel the order. The cooling-off period commences the day after the goods are received by the consumer. Any cancellation of the order shall be made in writing to Sustainable Woodchip Ltd, Unit 4 Whitworth Court, Runcorn, WA7 1WA.

The consumer has a duty to take reasonable care of the goods. The consumer will be entitled to a full refund for the goods, however, any goods returned to the supplier will be at the consumer's expense or at a charge not exceeding the direct delivery or haulage costs. Any complaints or cancellation of an order should be sent to Sustainable Woodchip Ltd, Unit 4 Whitworth Court, Runcorn, WA7 1WA.

Any orders to be returned to us must be notified to us by telephone. If the products are already in transit there will be a charge of a minimum of £39.25 + vat per pallet or the actual cost of delivering and returning the goods via the pallet distribution network. If the goods have to be returned because of poor access or any other reason for not being able to drop the goods then the cost of delivery will be charged for both the outward and return delivery.


In the event that damage is caused to a customers property by a third party delivery company, claims are to be made directly said third party transport company or directly via the hauliers insurance company.

Claims based upon those defect of quantity, quality or condition which should be apparent upon reasonable examination, shall be made immediately known by fax, telephone or email to Sustainable Woodchip Ltd and written confirmation despatched within three working days of arrival of the goods at the destination to which they have been consigned. In the event of no written complaint being made within the allocated time the buyer will be held to have accepted the material as satisfactory for his purpose.
While the company will make every effort to supply materials strictly in accordance with the quality and specification ordered, if any of the materials supplied are proved to be defective or not of the correct quality or specification ordered the company’s liability will be limited to the free replacement of materials shown to be unsatisfactory. In no circumstances will the company be liable for consequential loss of damage caused or arisen by any reason or any fault in the goods or materials supplied and it is specifically declared that defects which become apparent only after the materials used will not entitle the buyer to any claim in excess of the invoice price of the material supplied.




Sustainable Woodchip Ltd


T: 01928 618668

M: 07469 231154


Address: Unit 4, Whitworth Court, Runcorn, Cheshire, WA7 1WA